1. Introduction
Welcome to Social Dense LLC (“we,” “us,” or “our”). We operate the website socialdense.agency (the “Site”). This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our Site, and outlines your choices regarding your information.
2. Information We Collect
We collect information in several ways:
- Information You Provide: When you submit an inquiry via our contact form, schedule a meeting via Calendly or engage with our AI chatbot, we may collect information such as your name, email address, subject, message content and any other details you choose to provide.
- Automated Information: Our Site may use cookies and similar technologies (see Cookie Policy) to operate properly and enhance your experience. Currently, we do not use analytics services like Google Analytics, but we may implement them in the future; if that occurs, additional data such as IP address, device type and browsing activities may be collected.
- Payment and Invoice Information: If you become a client, we may process payment or invoicing information through Novo (our banking and invoicing provider). We do not store full payment card details on our servers.
3. How We Use Your Information
We use information collected about you for purposes including:
- Responding to inquiries, requests and messages received through our contact form or chatbot.
- Scheduling appointments and discovery calls via Calendly.
- Processing and managing invoices and payments via Novo, and sending transactional or administrative communications.
- Operating, maintaining and improving our Site and services (including adding future analytics or marketing tools).
- Complying with legal obligations and resolving disputes.
4. Sharing Your Information
We may share your information in the following circumstances:
- Service Providers: We use third‑party providers to help deliver our services (e.g., Calendly for scheduling, Elfsight for contact forms and chatbots, Novo for payment processing, email marketing tools, cloud hosting providers). These companies only use your data as necessary to perform services on our behalf.
- Legal Requirements: We may disclose information if required to comply with applicable laws or to respond to valid legal process.
- Business Transfers: If we undergo a merger, acquisition or asset sale, your information may be transferred as part of that transaction.
We do not sell your personal information to third parties.
5. Cookies and Tracking Technologies
Our Site uses cookies to enable core functionality (see Cookie Policy for details). We currently do not use advertising or analytics cookies; however, we may implement analytic tools like Google Analytics in the future. Should this happen, we will update this policy and our cookie notice accordingly.
6. International Transfers
Our business is primarily based in the United States; however, some third‑party service providers may process data in other jurisdictions. We take reasonable steps to ensure your personal data remains protected when transferred.
7. Data Security and Retention
We implement administrative, technical and physical security measures to help protect your personal information. We retain personal data only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Your Rights and Choices
Depending on your jurisdiction, you may have rights regarding your personal data, including the right to request access to or deletion of your information. To exercise these rights, please contact us at support@socialdense.agency. We will respond in accordance with applicable laws.
9. Children’s Privacy
Our Site is not directed to children under 13. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will take steps to delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post the revised policy on this page with an updated effective date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions or comments about this policy, please contact us at:
Social Dense LLC
Spokane, Washington, United States (U.S.)
Email: support@socialdense.agency